Report Developer & Analyst:

• Created, automated, and maintained ad hoc, monthly, and quarterly reports for the executive team and key stakeholders.

• Collaborated directly with the CFO to provide performance insights and strategic recommendations.

Dashboard Lead & Looker Expert:

• Led the design and deployment of 50+ dashboards across departments, enabling teams to monitor KPIs and track progress efficiently.

• Provided training and support to non-technical users, helping them gain insights from Looker dashboards and self-serve analytics.

Chargeback Status Management:

• Ensured the accuracy of chargeback cases by working with key merchants (e.g., Chase, Nuvei, AMEX, and ConnexPay) to resolve and close disputes.

• Managed case tracking and updates, ensuring that disputes were handled efficiently to minimize financial losses.

Process & Workflow:

Reporting & Performance Analysis:

• Developed strategic reports tailored to the needs of different departments (e.g., loss prevention, accounting, operations).

• Automated reporting workflows using SQL queries and visualization tools.

• Ensured timely delivery of reports for monthly and quarterly reviews to track performance against business goals.

Dashboard Creation & Data Exploration:

• Designed and implemented interactive dashboards to monitor KPIs, trends, and operational metrics across departments.

• Collaborated with stakeholders to define reporting requirements and align dashboards with business needs.

• Trained teams to use Looker dashboards, empowering them to explore data independently and gain meaningful insights.

Chargeback Management & Collaboration:

• Maintained chargeback status accuracy by collaborating with merchants such as Chase, AMEX, and Nuvei to close cases efficiently.

• Regularly monitored dispute statuses and provided updates to relevant stakeholders to ensure alignment with financial goals.

Insights & Executive Collaboration:

• Worked closely with the CFO and executive team to provide data-driven insights and identify areas of improvement or concern.

• Conducted trend analyses and variance reporting, delivering executive summaries with actionable recommendations.

Outcome:

Through this role, I improved the accuracy of chargeback reporting, minimized financial losses, and ensured disputes were resolved promptly. My work on automating reporting workflows and setting up 50+ dashboards significantly enhanced the accessibility of data across the organization. By providing timely insights and collaborating with the CFO, I contributed to data-driven decision-making and supported the company’s strategic growth initiatives.